RivalMap

Refund policy

Effective 13 October 2026

RivalMap sells one-time packs of credits. This page explains when you can get your money or your credits back. Payments are processed by Lemon Squeezy, our merchant of record, and refunds are paid back through Lemon Squeezy to the card or account you paid with.

1. Unused credits: refundable for 14 days

You can ask for a refund of credits you have not used within 14 days of buying them. If you have used part of a pack, we refund the unused part at the price you paid per credit. For example, if you bought 5,000 credits for $29 and used 1,250 of them, we refund the remaining 3,750 credits, which is $21.75.

2. Failed reports: refunded automatically

If an AI report or a follow-up answer fails to complete, the credits it took are returned to your balance automatically. You do not need to ask. If you think you were charged for a report you did not receive, write to us and we will check and put it right.

3. What is not refundable

  • Credits already spent on a report or follow-up question that was delivered.
  • Credits bought more than 14 days ago, except where the law gives you a right to a refund.
  • Free credits or credits received as part of an offer.

Competitor scans are free and never use credits.

4. How to ask for a refund

  1. E-mail [email protected] from the e-mail address on your RivalMap account.
  2. Include the order number from your Lemon Squeezy receipt, or the date and amount of the purchase.
  3. Tell us, if you like, what went wrong. It helps us improve, but it does not affect your refund.

We reply within 3 business days. Once a refund is approved, the refunded credits are removed from your balance and Lemon Squeezy sends the money back. Your bank may take 5 to 10 business days to show it.

5. Your legal rights

If you are a consumer in the EU or UK, you have a right to withdraw from a purchase within 14 days. When you spend credits, you ask us to provide the service straight away, and the right to withdraw no longer applies to the credits you have spent. Credits you have not spent stay refundable as described above. Nothing in this policy limits any other rights you have under consumer law.

6. Disputes

Please write to us before opening a dispute or chargeback with your bank. Most problems are solved faster that way.

Contact

RivalMap, [email protected].